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                      Beware of Phishing Email

                      You may have experience in receiving email that looks like being sent from the "support", "service", " admin", "network/email/web administrator "... etc. of the University, and you were asked to provide your account password by either replying to the email, or clicking a link in the email to access a web page and filling in your password there. Examples of phishing email are enclosed below for your reference.

                      Please note that our administrators or support staff have NEVER asked and will NEVER ask users to provide password via email . Therefore, these kinds of email in fact were fraudulent or phishing email (also called email scams). They were NOT originated from the University central email system at all, and the sender address (e.g. support@cityu.edu.hk) is usually an INVALID email address.

                      You are advised to DELETE such email (or email in similar style) immediately when it is received. DON'T reply to the email or click on any link contained in the message. Please refer to the FAQ on "What is phishing email and how to avoid it?" for more details.

                      If unfortunately you have already responded to this kind of email, please change your password immediately. Password change option is available within the University Portal and in the Email Service home page.

                      Examples of fraudulent (phishing) email as below (in reverse chronological order):

                        Phishing Email Subject
                      1. "Secure Your E-mail"
                      2. "Dear Staff"
                      3. Quick Assistance Required
                      4. 對您的PayPal帳戶採取措施
                      5. Recent Order
                      6. Message from “RNP002673A64AA7
                      7. CityU Announcement Portal
                      8. FW: Dear Staff
                      9. CityU Announcement
                      10. Cityu Service Update on 26 February, 2019 ID:
                      11. ATTN, Member
                      12. Dear Member
                      13. This account has been hacked! Change your password right now!
                      14. Your mailbox is almost full
                      15. Validate Your Email Account ....To Avoid closed down
                      16. Did you receive ?
                      17. New Mail
                      18. Delivery Failure
                      19. Libray Services
                      20. Your 13.86% Salary Raise
                      21. [CSC] University Mailbox Quota Exceeded!
                      22. Microsoft account terminations
                      23. CCE29032016_000
                      24. Account Update and IT HELPDESK
                      25. Urgent Email Verification From CityU Admin
                      26. RE: IT Routine System
                      27. CityU Portal Access
                      28. 警報
                      29. Our system detected an error in your account
                      30. {xxxxxxxx@cityu.edu.hk} Upgrade to avoid shuting down
                      31. RE: Helpdesk" or “RE: Mail To You
                      32. RE: Faculty And Staff Email Confirmation
                      33. Phishing Email come with Zipped file Attached
                      34. RE: Help Desk (Email Alert!)"
                      35. HK Security Desk 2015
                      36. Alert
                      37. Alert
                      38. Quota Limit
                      39. RE: Faculty/Staff E-mail System
                      40. [Notification] System Maintenance
                      41. New Message
                      42. Your Webmail Account is on Restriction
                      43. Do not ignore this message
                      44. Funds Payment!!
                      45. Your email account (xxxxxxxx@cityu.edu.hk) will be shut down
                      46. Your Mailbox
                      47. !!!Administrative Notice Faculty/Staff/Student/Employee/Admin Warning!!!
                      48. 3 Working Days To Terminate Your Mail Account
                      49. HTK4S detected
                      50. INFORMATION TO ALL STAFF
                      51. Important - New Outlook Settings
                      52. Important Message From Admin
                      53. An important Message from Blackboard Learn
                      54. re
                      55. Notification Mail
                      56. Do not ignore this message
                      57. Urgent Course Form3
                      58. Blackboard Learn : Staffs/Students Access Blocked
                      59. HTK4S detected
                      60. CityU Email Upgrade/Final Warning
                      61. 电子邮件警报
                      62. Important Message!!!
                      63. Do not ignore this message
                      64. Your mailbox
                      65. INFO
                      66. Your mailbox is under automatic deactivation
                      67. Email Box Exceeded Its Maximum Limit
                      68. (nil)
                      69. Do not ignore this message
                      70. News update
                      71. Permanent TSB Online Banking - 3rd attempt failed !
                      72. Scan from a Xerox WorkCentre
                      73. Encrypted Message from AMEX
                      74. Confidential - to ALL Employees
                      75. Ref: 03/243/IT2012
                      76. Important Webmail Upgrade
                      77. Admin: cityu.edu.hk UPGRADE
                      78. RE: Microsoft webmail users system alert: Attention ! !
                      79. Update Your Account xxxxxxxx@cityu.edu.hk
                      80. Urgent
                      81. System Administrator Mailbox Upgrade
                      82. Your AT&T bill is ready to be viewed
                      83. Email Alert
                      84. Urgent!!! Update Your E-mail Service Account
                      85. Message From I.T Helpdesk Expert
                      86. confirm your webmail identify
                      87. Do not ignore this message
                      88. New Secure Message Regarding CityU WebMail
                      89. Account Alert Confirmation
                      90. DGTFX virus alert!!!
                      91. Account Validation?
                      92. ATTENTION
                      93. Account Validation
                      94. 亲爱的用户cityu.edu.hk
                      95. Dear cityu.edu.hk User,
                      96. 警告!
                      97. Webmail Upgrade In Progress
                      98. Mailbox Quota Exceeded
                      99. Mailbox Quota Limit Exceeded
                      100. Helpdesk Upgrade: Do This Now
                      101. Message From Helpdesk
                      102. Helpdesk Upgrade
                      103. 6000MB
                      104. Webmail Account Verification!
                      105. Helpdesk Upgrade: Do This Now
                      106. 您好cityu.edu.hk用户
                      107. 升级帐户
                      108. System Administrators
                      109. Message From Helpdesk
                      110. Mailbox quota limit exceeded
                      111. Your mailbox has exceeded one or more size limits :do this now
                      112. You have exceeded
                      113. Quota Limit Exceeded
                      114. Your mailbox has exceeded one or more size limits do this now!
                      115. Account Verification Access.
                      116. Systems Administrator (webmail Office)
                      117. Your mailbox has exceeded one or more size limits : do this now
                      118. Your mailbox has exceeded one or more size limits!
                      119. Your Email Alert!
                      120. You have exceeded
                      121. Cityu University Webmaster-Team
                      122. Dear City University of Hong Kong Webmail Subscriber
                      123. dear mail.cityu.edu.hk email user
                      124. Confirm your e-mail address for Windows Live ID
                      125. Please confirm your message
                      126. City University Of Hong Kong Department
                      127. Notice/Warning
                      128. setting for your mailbox xxxxxxxx@cityu.edu.hk are changed
                      129. cityu.edu.hk account notification
                      130. cityu.edu.hk account notification
                      131. Dear CITYU User
                      132. http://cityuniversityserverupgrade.xxx.yyy/
                      133. A new settings file for the xxxxxxxx@cityu.edu.hk has just Be released
                      134. Upgrading Team ©2010
                      135. Important Announcement
                      136. A new settings file for the xxxxxx@cityu.edu.hk
                      137. delivery failed
                      138. Attention - Mail system upgrade
                      139. Dear users City University of Hong Kong web
                      140. Notice!
                      141. Important: Email Account Verification Update ! ! !
                      142. Maintenance Notice
                      143. mailbox has exceeded the storage limit
                      144. Dear City University Webmail Account User,
                      145. Account Update

                       

                      Return to University In-house Email Service FAQ page

                      csc.servicedesk@cityu.edu.hk